San Diego Terms & Conditions


ARRIVAL INFORMATION

Once you arrive, please proceed to the Airport Shuttle Service and go to the Car Rental Facility. Once there, turn to your left and you will find the off-site shuttle pick up area. Our Shuttles have the Mex Rent A Car logo. You can also call directly to the local office 619-255-9094 for shuttle pick up at the Car Rental Facility.

ADDITIONAL DRIVER

There is no charge for additional drivers.

AGE

Minimum age is 21. A charge of $19.99 USD per day plus taxes applies to renters between 21 and 25 years old.

SOUTHERN CALIFORNIA RESIDENTS

The following policy is applicable to all Southern California Residents.

  1. Two forms of I.D. with matching names one must have a picture to verify identity (D.L., Passport, State I.D., Costco Card, Name embossed on Credit Card).
  2. Two major credit cards under the primary renter’s name. (no prepaid cards accepted).
  3. Current proof of insurance at the time of pickup.
  4. Current Utility Bill with matching address to the license (can be a digital form of the bill).
  5. Mileage limitations and geographical restrictions.
  6. A refundable deposit required of $1000.00 USD on top of the rental.

These policies are to remain in effect during the COVID-19 outbreak.

DRIVERS LICENSE

All drivers must present a valid drivers license during pick up. The license must have more than 1 year of usage and be in roman alphabet.

FUEL

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

DEPOSIT

An additional Credit/Debit Card approval (Deposit) will be required in addition to the rental payment. Required deposit is based on the type of vehicle selected. $150.00 USD for categories Mini, Economic, Compact, MidSize. $200.00 USD for categories Standard, FullSize, Premium, Luxury, Compact SUV, MidSize SUV, Standard SUV, Specialty Sport, Compact Convertible, MiniVan, MidSize Van, Specialty Convertible, All Terrain, PickUp. $300.00 USD for categories FullSize SUV, Premium SUV, FullSize Van, Luxury Van. 

U.S. and International Credit/Debit Cards are accepted for Deposits (Visa, MasterCard, American Express). Local customers must grant the deposit with a major Credit Card. Debit Cards are not accepted for local renters.

No Cash deposits are accepted.

Unused funds will be returned through the credit card processor after vehicle return. Due to bank processing, it can take between 2 to 5 business days to appear in the Customers account when using this form of payment. If a Debit Card was used to provide the deposit, it can take up to 14 days for a credit to appear on Customers account. Mex Rent A Car will not be responsible for any returned checks or insufficient fund charges or bank fees related to this process.

A refundable deposit required of the amount of $500.00 USD on top of the rental, for all Southern California Residents.

GEOGRAPHIC

The vehicles are authorized to be driven within California, Nevada and Arizona only. Please ask for more information at the rental counter. Our vehicles have U.S. plates. We allow our vehicles across our international southern border into Mexico with proper insurance documentation. Details can be provided at the counter. Southern California Residents are subject to Mileage Limitations and Geographical Restrictions.

MILEAGE

Unlimited mileage. Local Renters must have a major credit card in their name to rent (not a Debit Card) and are restricted to 150 miles free per day, any mile after that will be charged at $0.40.

ADDITIONAL INFORMATION

INTRODUCTION: These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 21 years of age to use this website. By using this website, and by agreeing to these terms and conditions, you warrant and represent that you are at least 21 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Mex Rent A Car's use of cookies in accordance with the terms of Mex Rent A Car's privacy policy / cookies policy.

License to use website
Unless otherwise stated, Mex Rent A Car and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. 

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution. 

Where content is specifically made available for redistribution, it may only be redistributed within your organization.

Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Mex Rent A Car’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Mex Rent A Car’s express written consent.

Restricted access
Access to certain areas of this website is restricted. Mex Rent A Car reserves the right to restrict access to other areas of this website, or indeed this entire website, at Mex Rent A Car’s discretion.

If Mex Rent A Car provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. 

Mex Rent A Car may disable your user ID and password in Mex Rent A Car’ sole discretion without notice or explanation.

User content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Mex Rent A Car a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Mex Rent A Car the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Mex Rent A Car or a third party (in each case under any applicable law). 

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Mex Rent A Car reserves the right to edit or remove any material submitted to this website, or stored on Mex Rent A Car’s servers, or hosted or published upon this website.

Notwithstanding Mex Rent A Car’s rights under these terms and conditions in relation to user content, Mex Rent A Car does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties
This website is provided “as is” without any representations or warranties, express or implied. Mex Rent A Car makes no representations or warranties in relation to this website or the information and materials provided on this website. 

Without prejudice to the generality of the foregoing paragraph, Mex Rent A Car does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of liability
Mex Rent A Car will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Mex Rent A Car has been expressly advised of the potential loss.

Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Mex Rent A Car’s liability in respect of any:

  • death or personal injury caused by Mex Rent A Car’s negligence;
  • fraud or fraudulent misrepresentation on the part of Mex Rent A Car; or
  • matter which it would be illegal or unlawful for Mex Rent A Car to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. 

If you do not think they are reasonable, you must not use this website.

Other parties
You accept that, as a limited liability entity, Mex Rent A Car has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Mex Rent A Car’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Mex Rent A Car’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Mex Rent A Car.

Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity
You hereby indemnify Mex Rent A Car and undertake to keep Mex Rent A Car indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Mex Rent A Car to a third party in settlement of a claim or dispute on the advice of Mex Rent A Car’s legal advisers) incurred or suffered by Mex Rent A Car arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions
Without prejudice to Mex Rent A Car’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Mex Rent A Car may take such action as Mex Rent A Car deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation
Mex Rent A Car may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Assignment
Mex Rent A Car may transfer, sub-contract or otherwise deal with Mex Rent A Car’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. 

Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement
These terms and conditions constitute the entire agreement between you and Mex Rent A Car in relation to your use of this website and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of United States.

Registrations and authorizations
Mex Rent A Car’s Tax number is 47-4691165.

Mex Rent A Car’s details
The full name of Mex Rent A Car is Mex Rent A Car Inc. 

Mex Rent A Car’s registered address is 2745 Otay Pacific Drive Suite O, San Diego, CA. 92154.

You can contact Mex Rent A Car by email to customer.care@mexrentacar.com.

CANCELLATIONS

If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4624 2114, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent A Car will not be responsible for such cancellation fees.

EXCHANGE RATE

Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.

GRACE PERIOD

Reservations will be honored for a period of 6 hours after the confirmed pick up date and time. After this period, we cannot guarantee the reserved vehicle, but you can be sure we will do everything in our power to provide you with a vehicle.

INSURANCE AND WAIVER OPTIONS

You will be able to select one of the following policies at time of rental. Mex Rent a Car highly recommends that all customers select insurance to help protect them against personal liability. The following insurances, protections and waivers are optional:

(RLP) Rental Liability Protection: Provides statutory limits to the renter, ensuring that the renter is covered for third-party liability claims to the state statutory limits. RLP is $16.99 USD per day plus taxes.

(SLI) Supplemental Liability Insurance: Is an optional coverage that protects the rentee against third party liability claims as a result of an accident while the rentee was operating the rental auto. SLI provides excess coverage over the underlying insurance/or self insured statutory limits required in the executed and signed rental agreement. SLI DOES NOT PROVIDE PRIMARY LIABILITY COVERAGE TO THE RENTEE. SLI covers the difference up to $1,000,000 CSL in excess of the limits of liability provided by all underlying insurance available or statutory limits. SLI is $11.84 USD per day plus taxes.

(LDW – LDW2 – LDW3 – LDW4) Loss Damage Waiver: Limits the responsibility of the customer over the rented vehicle to a deductible of 0 percent of the car value, in case of accident or theft. Theft, vandalism or damage to parts and accessories are NOT covered. The cost of this waiver will depend the vehicle category selected as explained below:

  • (LDW) Vehicles that apply for this option: Mini, Economic, Compact. LDW is $11.00 USD per day plus taxes.
  • (LDW2) Vehicles that apply for this option: Midsize, Standard, FullSize, Premium, Luxury, Mini SUV, Compact SUV, MidSize SUV. LDW2 is $17.00 USD per day plus taxes.
  • (LDW3) Vehicles that apply for this: FullSize SUV, Standard SUV, Compact Convertible, Mini Van, Midsize Van, All Terrain, Pick-Up. LDW3 is $22.99 USD per day plus taxes.
  • (LDW4) Vehicles that apply for this: Fullsize Van, Premium SUV, Luxury Van, Sport, Sport Convertible. LDW4 is $27.99 USD per day plus taxes.

(PAI/PEC) Personal Accident Insurance/Personal Effects Coverage: Please ask our agent at the counter for further information about this insurance. PAI/PEC is $4.99 USD per day plus taxes.

(RSA) Roadside Assistance: Please ask for a copy of our RSA brochure at the rental counter. RSA is $3.99 USD per day plus taxes.

NO SMOKING

If evidence of smoking is present in the vehicle, customers will incur a Smoke Cleaning Fee of $250.00 USD, de-smoking requires the vehicle to be taken out of service for up to 24 hours, therefore a Smoke Cleaning Fee of $250.00 USD will apply when evidence of smoking is present. 

ONE-WAY RENTALS

One way rentals are available, a drop-off charge may apply.

ONLINE BOOKINGS

Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.

OPTIONAL EXTRAS

Children under the age of 4 are required to travel in Child Seats. There is a charge of $8.99 USD per day plus taxes for child seats. If the seat is not returned in the same condition, less normal wear and tear as received, a cleaning fee will be assessed. If the seat is damaged, a repair or replacement charge will apply. (Subject to availability).

Hotspot units are available for rent at $14.00 USD per day plus taxes. This device provides internet access. Please ask for details at time of rental.

PAYMENTS

The following are accepted for payment: Credit/Debit Cards (Visa, MasterCard, American Express). We do NOT accept cash, travelers checks or pre-paid cards for any type of payment. U.S. Debit Cards must have your name on it. Local Renters must have a major credit card in their name to rent (not a Debit Card) and are restricted to 150 miles free per day, any mile after that will be charged at $0.40.

PET POLICY

Vehicles must be returned without damage and in clean condition to avoid a cleaning fee. Excessive pet hair, soiling or damage caused by animals will result in an extra cleaning charge. Extra cleaning charges range from $100.00-$250.00 USD depending on the additional time needed to clean the vehicle and whether the vehicle needs to be taken out of service for cleaning. 

PRE-PAY

Mex Rent A Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if driver does not comply with the rules described on these terms, even if the booking has been pre-paid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4624 2114.

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

RULES

Reservations will be honored for a period of one hour after the confirmed pick up date and time. EARLY/LATE RETURN: Your confirmed rental rate applies only to the exact reservation period specified. Returning the vehicle early or keeping the vehicle past the confirmed return date subjects you to an additional charge:

  • Early Return: An additional charge of $25.00 USD plus taxes will apply.
  • Later Return: An additional charge of $30.00 USD plus taxes will apply.

If you required an extension, please notify to our call center +52 (33) 4624 2114. MULTIPLE or DUPLICATE RESERVATIONS: If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservations will be automatically cancelled. Mex Rent A Car will not be responsible for any cancelled reservations.

REFUNDS POLICY

How to request a refund
1. Please email customer.care@mexrentacar.com to request a refund and we will assign you a tracking #.
2. Include in your email the following information: Rental agreement number or booking number, full name and the reason of your request.
Refund Exceptions
There will be no refund if the refund is not requested 48 hours before the pick-up date and time of the original booking.